Privacy Policy.

At TLC Care, we are committed to protecting your privacy and safeguarding the personal information you share with us. Whether you are seeking home healthcare services, elderly care, remote health monitoring, caregiver support, or simply browsing our website, we value your trust and handle your information responsibly.

This Privacy Policy explains how TLC Care collects, uses, stores, shares, and protects your personal information when you use our website, enquire about our services, or become a client, caregiver, employee, or business partner.

1. Information We Collect

We may collect personal information directly from you, your family members, caregivers, healthcare professionals, or through your use of our website and digital services. The information we collect may include:

• Personal identification information such as your name, address, phone number, email address, and date of birth.
• Emergency contact and family member details.
• Health-related information necessary for delivering home healthcare and elderly care services, including medical history, allergies, medications, mobility requirements, and care preferences.
• Information collected through AI-assisted remote monitoring devices and health wearables (where applicable), including health parameters such as heart rate, blood pressure, oxygen saturation (SpO₂), body temperature, sleep patterns, activity levels, fall alerts, and other wellness indicators.
• Payment and billing information required for processing service payments.
• Employment information from job applicants and caregivers, including resumes, qualifications, certifications, work history, and identity verification documents.
• Website usage information such as IP address, browser type, device information, cookies, pages visited, and interaction with our website.
• Any information you voluntarily provide through enquiry forms, emails, telephone conversations, WhatsApp, live chat, or other communication channels.

2. How We Use Your Information

We use your personal information to:

• Deliver high-quality home healthcare and elderly care services.
• Develop personalized care plans based on individual needs.
• Monitor health and wellness through AI-assisted remote monitoring technologies where applicable.
• Schedule appointments and coordinate care services.
• Communicate with clients, family members, caregivers, and healthcare professionals.
• Respond to enquiries and provide customer support.
• Process payments and maintain billing records.
• Recruit, train, and manage employees and caregivers.
• Improve our services, website, digital platforms, and customer experience.
• Conduct internal analytics and service quality assessments.
• Meet legal, regulatory, medical, and compliance obligations.
• Protect the safety, security, and wellbeing of our clients, employees, and visitors.

3. Sharing of Information

TLC Care respects your privacy and does not sell, rent, or trade your personal information. We may share your information only when necessary with:

• Healthcare professionals involved in your care.
• Authorized caregivers and care coordinators.
• Technology providers supporting our remote monitoring systems, website, and digital services.
• Payment processing providers.
• Laboratory, diagnostic, pharmacy, and medical equipment partners when required to provide services.
• Government authorities, regulatory bodies, insurance providers, or law enforcement agencies where required by applicable laws or legal processes.
• Professional advisors, auditors, or legal consultants under appropriate confidentiality obligations.

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

4. AI-Assisted Remote Health Monitoring

Where clients choose to use TLC Care's AI-assisted remote monitoring services, health data collected through connected devices and wearable technologies may be securely transmitted to our monitoring systems. This information is used solely for:

• Monitoring health and wellness trends.
• Detecting potential health risks or emergency situations.
• Providing timely alerts to authorized caregivers or family members.
• Supporting better continuity of care.

AI-generated insights are intended to assist healthcare delivery and do not replace professional medical diagnosis or clinical judgement.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and enhance our online services. Cookies may be used to:

• Remember your preferences.
• Improve website functionality.
• Measure website performance.
• Analyze visitor behavior.
• Support marketing and communication activities.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Our security measures include secure data storage, controlled access, encryption where appropriate, regular system monitoring, and internal privacy practices designed to protect sensitive information.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services.
• Maintain client records.
• Meet legal, regulatory, taxation, and healthcare obligations.
• Resolve disputes and enforce agreements.

When personal information is no longer required, it is securely deleted or anonymized in accordance with applicable laws and internal data retention policies.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for certain processing activities.
• Object to receiving marketing communications.
• Request information regarding how your personal information is processed.

To exercise these rights, please contact us using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience. TLC Care is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

Any updates will be published on this page with the revised effective date. Continued use of our website or services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way TLC Care handles your personal information, please contact us: